EMAIL ADDRESS:
admin@aquaproservices.com

TELEPHONE:
815-964-2782

FAX:
815-965-5296

OFFICE HOURS:
Monday - Friday 9am - 5pm Central
24 hour On-Call Staff Member After Hours

Sales Tax
We are only registered to collect sales tax in the State of Illinois. Shipments that are destined to any Illinois location will be charged 7.25% for State sales Tax. The only exception is if you are going to be reselling these items. If you are you will need to contact us.

No Post Office Boxes for UPS Orders
UPS will not ship to Post Office Boxes. Please keep this in mind when ordering, if you list a P.O. Box we will have to contact you for another shipping address, and this will delay your order by at least TWO business days.

Other Tips for your Safety and Security
Next Day Air ordered on a Thursday would ship on Friday, and the next business day for Next Day Air Delivery would be Monday. All orders will be shipped the next business morning, anything received before 10am (PST) will be shipped that day. Please think of safety when shipping to an address. If it is unsafe to leave a box out front, you may want to receive the box personally instead of letting UPS drop it at your door. If UPS shows the package has been received, and you cannot find the package, then you receiving your product could be delayed by 30 days or more due to the UPS procedures. This process is completely up to UPS to fulfill and we have our hands tied at this point.

Damaged Items in Transit
You MUST report damaged goods to us within 3 days of receiving the package. UPS has a policy on damaged goods and we only have a certain amount of time to get them to pay for the damage. If you see that a box is damaged from shipping, please open the box in front of the carrier and inspect the product. If the product is broken you should refuse the shipment to expedite receiving another product from us.

Receipt of Freight by Common Carrier
For your benefit, inspect ALL merchandise before signing, or write ‘Not for Hidden Damages’ on the bill of lading. Otherwise, the carrier denies damage claims and we cannot be liable. By signing, you are accepting possession of the products and they are now your property.

Malfunctioning Device
Rarely a product may be shipped from us that is damaged with no outward appearance of damage to the box. This most likely indicates that the product was damaged from the manufacturer while it was being made and packaged. In this case, claims for damaged products inside what appears to be an undamaged box or packaging must be made within 3 days after receipt of the product(s).

In any event, if you should receive any damaged product, please contact us ASAP by email 
(admin@aquaproservices.com) or telephone (815-964-2782). Include how the package was 
received, how you opened the package, when you noticed the damage, and on what date you received and discovered the damage. Any additional information is helpful in order to process the claim.

Refused Orders
Products that are refused when UPS or other carriers attempt to deliver the product(s) are 
assessed a minimum 20% restocking fee plus all shipping charges.

Expedited orders
If you need something tomorrow, you may order NEXT DAY *AIR. If you call us (815-964-2782), for a fee, we can ship your order the same day (you must order after before 1pm Central).

*Next Day Air has multiple options - Early A.M., Normal, Saver*

Shipping Originates from St. Charles, IL
Please keep this in mind when ordering. You will be able to determine the shipping times 
if you go to UPS.COM and use our zip as the originating zip.

We Do NOT Ship to International Addresses
We are sorry, but we do not ship to international addresses at this time.

Return Policy
When purchasing from aquaproservices.com you are protected by our 10 day money back 
guarantee. We offer a 10 day money back guarantee less the actual shipping and handling fees plus a 20% restocking fee on most items. Merchandise must be returned in resalable unused condition with all original components. Closeouts and daily-weekly-monthly specials are not returnable. The Return Policy only applies to retail sales. If your purchase is found to be defective or damaged within 5 days of arrival, please email or call us to inform us of the issue at hand. After 5 days please look at your warranty information if applicable.

Pond Supplies Including but not Limited To
Pumps, lights, UV’s, foggers, and filters carry their respective manufacturers warranties and must be used and operated per each manufacturer’s guidelines and instructions. We will not be liable for any damages caused by misuse, mishandling, or any malfunction or harm caused by the products that we sell. For these products our normal return policy stands in effect with a 20% restocking fee on all pond related items that have been unused and unopened.

Consumables
Foods, water conditioners, and water/fish treatments cannot be returned since these are 
consumed and used in the treatment of water and/or livestock.

ALL RETURNS REQUIRE A ‘RETURN MERCHANDISE AUTHORIZATION’ NUMBER. RETURNS THAT DO NOT HAVE THIS NUMBER WILL BE REFUSED AT SENDERS EXPENSE. RETURNS MUST HAVE THEIR ‘RMA’ NUMBER WRITTEN ON THE OUTSIDE OF THE PACKAGE IN CLEAR VIEW OR THE PACKAGE WILL BE REFUSED AT SENDERS COST.

We are not responsible for damaged or lost returns. Used products will not be accepted as a return, and you will be charged shipping and handling for the return of your used product.

Return Merchandise Authorization Request
You can call us at 815-964-2782 or Email us at admin@aquaproservices.com to request an RMA for your product. Please indicate the reason for your return and put ‘Return Authorization Request’ as the subject of the email. Once you receive an RMA number, be sure to include any packaging slips and wrap the package securely. Include your name, address, phone number, and copy of receipt and email with your return package. Write the RMA number ON THE BOX IN CLEAR VIEW and on the copy of the sales invoice inside the box. For your protection, we recommend that you use UPS for the shipment.

We reserve the right to change pricing at any time and without notice. We are not responsible for typographical errors and will not be liable or obligated to sell an item. We are not liable for misuse or wrongful operation of any products that we sell. Instructions must be followed and a GFCI device must be used with all pumps, lighting, and electrical devices used in and around water. Pumps for outdoor use should only be purchased with a three prong grounded cord. Thin cord two prong electrical devices should be limited to indoor use only. Proper safety practices should always be followed.

BY PURCHASING FROM US, YOU AGREE TO THE TERMS NOTED ABOVE EVEN IF YOU DID NOT READ THIS SECTION BEFORE YOU ORDERED. THIS RETURN POLICY IS IN EFFECT FOR ALL ORDERS INCLUDING TELEPHONE, FAX, EMAIL, AND/OR ONLINE.